Program Manager for A Friendly Voice, Rural Ottawa South Support Services (ROSSS)
Speaker – France Connor
France Connor has been with Rural Ottawa South Support Services (ROSSS) since 2019 as the Program Manager for A Friendly Voice. In her role, France manages a large team of trained volunteers, ensuring empathy, active listening, and cultural sensitivity, all while maintaining quality standards, and fostering a supportive environment for both the callers and volunteers. It is the personal connections and relationships she has developed with the callers who use the warm line that France finds the most rewarding. Knowing that she can make a positive change in a person’s day by simply saying, “Good morning, A Friendly Voice, this is France”, reaffirms the need and fills her heart with joy.