This two-day workshop on May 7 & 8th in Toronto has been designed to help health care professionals and administrative staff to handle difficult conversations and difficult situations related to Elder Care. You will learn six themes that make conversations difficult and how to enhance your ability to manage those challenges in the context of Elder Care. You will also learn key aspects of the law around consent and capacity as well as substitute decision making. You will leave the workshop better equipped to deliver difficult messages, manage upset people, increase your power to promote agreement, decrease your stress and complaints. To learn more or to register click here.